Liberty, in partnership with Standard Bank and fintech provider Robin Hood, is revolutionizing how unclaimed retirement benefits are processed in South Africa. With R47.2 billion in unclaimed benefits across the country, Liberty’s digitally-first approach is setting a new standard for efficiency, transparency, and customer-centric solutions.

Liberty’s Partnership with Robin Hood: A Game-Changer for Unclaimed Benefits

In 2023, Liberty teamed up with Robin Hood, a cutting-edge fintech platform, to digitize and streamline the process of tracing and paying unclaimed retirement benefits. This collaboration has drastically improved claim processing times—reducing them from 30 days to just 7 working days.

Key Benefits of Liberty’s Digital Solution:

✔ Faster payouts – Claims processed in 7 days instead of 30.
✔ Reduced fraud risk – Secure digital verification minimizes manual errors.
✔ Mobile accessibility – Members can claim benefits via Standard Bank’s mobile banking app.
✔ Less paperwork – Eliminates cumbersome manual forms.

South Africa’s Unclaimed Benefits Crisis

The Financial Sector Conduct Authority (FSCA) reports that R47.2 billion in retirement fund benefits remains unclaimed, affecting millions of South Africans. Liberty has been at the forefront of addressing this issue, paying out an average of R100 million per year over the last three years to rightful beneficiaries.

Industry-Wide Momentum

• Standard Bank & Robin Hood facilitated R10 million in unclaimed asset payouts, including R2.5 million from Liberty.
• The JSE launched a tool in February 2025 to help South Africans check for R4.5 billion in unclaimed dividends.

Liberty’s Commitment to Customer-Centric Innovation

Kabelo van der Merwe, Head of Unclaimed Benefits at Liberty, emphasizes:

“Liberty is committed to finding and paying people what they’re owed. Our partnership with Robin Hood reflects our investment in innovative, frictionless solutions that help us reach more beneficiaries faster.”

This initiative isn’t just about efficiency—it’s about restoring trust in the financial system and ensuring hard-earned benefits reach their rightful owners.

Why This Matters for South Africans

• Faster access to retirement funds.
• Simplified claims process via digital platforms.
• Greater transparency in unclaimed benefits.

The Future of Unclaimed Benefits in SA

Liberty’s first-mover advantage in digital innovation sets a benchmark for the industry. By leveraging fintech partnerships, Liberty is proving that legacy systems and modern technology can work together to solve long-standing challenges.

Looking for unclaimed benefits?
✅ Check with Liberty
✅ Use Standard Bank’s mobile banking app
✅ Explore the JSE’s unclaimed dividends tool

Liberty’s proactive approach ensures that more South Africans reclaim what’s rightfully theirs—faster, easier, and more securely than ever before.